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Capture, Assess, Improve

Self-assessment Module 1: Responding on Time

This module focuses on helping your authority meet its duty to respond to FOI requests and reviews within 20 working days. By meeting the timescales, right first time, every time, public trust will increase and your authority will reduce the risks of extra work associated with late responses (reviews and appeals).

The module looks at the following areas of practice:

  • Authority culture - Do leaders and managers set targets for response times, do they make sure there are enough resources to meet them?
  • Tracking, monitoring and reporting performance - How is performance against timescales reported? What happens when business areas don't comply?
  • Knowledge and awareness - Is everyone clear it's their responsibility to meet the statutory timescales?
  • Policies and procedures - Are your systems up to scratch? Is there action to resolve delays to prevent late responses?

You will need

 Download Description of contents / purpose 
PDF iconHow to carry out an FOI self-assessment Our detailed guide to completing the five self-assessment stages of a module.

 PDF iconModule 1 Standards and Criteria

  • Introduction to this module
  • Expected outcomes and legal context
  • Characteristics of excellent practice for this module
  • Ratings and evaluation criteria

Word DocumentModule 1 Assessment Questions and Evidence Grid

 Workbook of module questions, with sections to record evidence, strengths and areas for improvement
 Summary of FindingsWord Document  A form to record the assessment findings and give your authority a performance rating for this module.
 Improvement Action PlanWord Document  A form to plan actions to improve performance

We welcome your feedback on your experience of the modules. Please complete our short survey  and share your suggestions.

Back to self-assessment toolkit home page     

Page last updated 29 July 2016

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