Making a request

Q. How do I ask for information?

A. When you make a written request for information to a Scottish public authority, then the authority must respond. You can also make a request in another format as long as it can be kept for future use, (such as by e-mail, by fax, or on audio or video tape). You do not have the right to make a verbal request for information (for example by telephone or at an office) unless you are asking to see environmental information.

 

Q. Do I have to give reasons for asking?

A. You do not have to give any reason for asking, although it may help the authority to give you the information you want if you can tell them what you are looking for and why. You also do not have to say that you are using your rights under Freedom of Information, but doing so may help the authority to respond appropriately.

 

Q. Do I have to provide my name and address?

A. Yes.  You must give your name and a contact address (an email address is sufficient). If you do not provide a name or contact information, the authority does not have to respond to your request.

 

Q. Can I use a false name?

A.  If you give a false name and the authority knows that it is not a real name, then it does not have to respond to your request. Even if the authority does respond but it is later discovered that you have not provided your real name, neither the Commissioner nor the courts will be able to enforce your rights. 

 

Q. What if I am not exactly sure of the information I want to see?

A. The public authority should help you to describe the information you are looking for more clearly and in more detail.  If the authority does not have the information you have asked for, staff may be able to tell you which other authority could provide it.

 

Q. What do I do if I need help making a request for information?

A. The authority has a duty to help you if you have difficulty in making your request. You may especially require help in making a request if you have a disability or find it difficult to express what you are looking for.

One of the ways in which staff may help you is by describing the information that is available to you.

 

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