The Scottish Information Commissioner - It's Public Knowledge
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Line Chart IconOperational performance

This page provides information about how we measure, monitor and report our performance.


Latest performance news 

The final quarter of 2019/20 saw an increase in new applications from the previous quarter, bringing the total number of new applications for the financial year to 494. Despite the quarterly increase, our streamlined procedures (introduced in September) have allowed us to meet all of our demanding validation key performance indicators for the quarter, a considerable improvement on the position at the start of the year. In terms of wider performance, the impact of the high number of applications received on the early part of the financial year continues to move through the system, with its major impact currently being on the time taken to decide substantive applications. The impact of the Coronavirus pandemic is not reflected in this quarter's figures, but looking forward, it is likely to have a substantial impact on our performance in the forthcoming year.

Daren Fitzhenry                                                                                                                                                                         

More about this section

The Scottish Information Commissioner's functions, and the powers required to discharge those functions, are derived from Scotland's freedom of information legislation - specifically, the Freedom of Information (Scotland) Act 2002, the Environmental Information Regulations (Scotland) (EIRs) and the INSPIRE (Scotland) Regulations 2009.  The Commissioner enforces and promotes the rights created by these pieces of legislation, and these pages provide information on how the Commissioner is doing.   On this part of our site you will find information about:

You can also click here to view the Commissioner's Financial Performance.


Chart IconSetting objectives and targets

As a Scottish public authority, the Scottish Information Commissioner is accountable to taxpayers for delivering functions economically, efficiently and effectively.  The Commissioner has set out the overall approach to delivery of those functions in a four-year Strategic Plan 2016-2020.  This plan is published, and shared with the Scottish Parliamentary Corporate Body.

Each year, the Commissioner also publishes an Operational Plan - the annual programme of activity which will be delivered over the year, in pursuit of the key strategic themes in the four year plan.  The Operational Plan contains details of all planned activities along with targets/success measures and timescales. 

View current and past plans on the Strategic and operational plans pages of this site.

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Clock IconPerformance reporting

The Commissioner reports progress against Operational Plan Objectives every quarter.  A 'Dashboard' of caseload and investigations performance statistics is also published every month.  You can download the Commissioner's Quarterly Operational Reports and Dashboard Reports below. 


Quarterly Operational Reports 

These reports are published once they have been signed off by the Commissioner - usually at the next Quarterly Management Team meeting.

 2019/20  2018/19 2017/18

 Quarterly Report - Apr 19 to Mar 20

Quarterly Report - Apr 18 to Mar 19

Quarterly Report - Apr 17 to Mar 18   


Caseload 'Dashboard' Reports     

These report includes statistics showing the number of cases and enquiries, against the targets set at the beginning of each financial year.  There are also statistics on the length of investigations, against the targets set. Annual caseload statistics appear in the Annual reports of the Scottish Information Commissioner.

2019/20   2018/19  2017/18
  Dashboard to March 2020 (KPIs)

Dashboard to March 2020 (Numbers)    

 Dashboard to March 2019 (KPIs)     

Dashboard to March 2019 (Numbers)

  Dashboard to March 2018 (KPIs)

Dashboard to March 2018 (Numbers)



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Book IconAnnual Reports

Under Section 46 of the Act, the Commissioner must lay an annual report before the Scottish Parliament.   The Commissioner's Annual Reports typically include commentary from the Commissioner, reflecting on the previous year and setting out priorities for the coming year.  They also include a broad compendium of performance statistics, including annual trends, and other statistical data relating to freedom of information in Scotland e.g. from research the Commissioner has commissioned from time to time.


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