This page provides information about how we measure, monitor and report our performance.
Latest performance news
The last quarter has seen two all-time high numbers for us: 437 applications is the most we have ever received by the end of December (the closest was 2013/14 at 432) and November was the highest number of applications received in a single month at a whopping 67 (the closest was June 2013 when we received 59).
The impact of this is being felt acutely and reflected in our numbers. We have high numbers of cases awaiting validation and under investigation, with work levels being comparable to two years ago (but with fewer staff). This resulted in us having to divert investigation resource into validation work to ensure that we continue to maintain a through-flow of applications. The impact of this is reflected in our KPIs as, for the first time, we failed marginally to meet the target for the proportion of applications to be closed in four months or fewer. We also saw average case closure times rise slightly.
Whilst these figures are indicators, and in isolation not an issue, our concern is that we are seeing the start of a downward trend. Despite the efficiencies we have made over the last two years, we are concerned that will not be able to maintain our current level of output with our current resources if applications continue to rise.
More about this section
The Scottish Information Commissioner's functions, and the powers required to discharge those functions, are derived from Scotland's freedom of information legislation - specifically, the Freedom of Information (Scotland) Act 2002, the Environmental Information Regulations (Scotland) (EIRs) and the INSPIRE (Scotland) Regulations 2009. The Commissioner enforces and promotes the rights created by these pieces of legislation, and these pages provide information on how the Commissioner is doing. On this part of our site you will find information about:
You can also click here to view the Commissioner's Financial Performance.
As a Scottish public authority, the Scottish Information Commissioner is accountable to taxpayers for delivering functions economically, efficiently and effectively. The Commissioner has set out the overall approach to delivery of those functions in a four-year Strategic Plan 2012-2016. This plan is published, and shared with the Scottish Parliamentary Corporate Body.
Each year, the Commissioner also publishes an Operational Plan - the annual programme of activity which will be delivered over the year, in pursuit of the key strategic themes in the four year plan. The Operational Plan contains details of all planned activities along with targets/success measures and timescales.
View current and past plans on the Strategic and operational plans pages of this site.
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The Commissioner reports progress against Operational Plan Objectives every quarter. A 'Dashboard' of caseload and investigations performance statistics is also published every month. You can download the Commissioner's Quarterly Operational Reports and monthly Dashboard Reports below.
Quarterly Operational Reports
These reports are published once they have been signed off by the Commissioner - usually at the next Quarterly Management Team meeting.
Caseload 'Dashboard' Reports
This report includes statistics showing the number of cases and enquiries, against the targets set at the beginning of each financial year. There are also statistics on the length of investigations, against the targets set. Annual caseload statistics appear in the Annual reports of the Scottish Information Commissioner.
The first report for 2012/13 covers the six-months to end September 2012. Following a review of our reporting arrangements, this report will be published quarterly.
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Under Section 46 of the Act, the Commissioner must lay an annual report before the Scottish Parliament. The Commissioner's Annual Reports typically include commentary from the Commissioner, reflecting on the previous year and setting out priorities for the coming year. They also include a broad compendium of performance statistics, including annual trends, and other statistical data relating to freedom of information in Scotland e.g. from research the Commissioner has commissioned from time to time.
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