This page provides information about how we measure, monitor and report our performance.
Latest performance news
The number of applications at this point in the year is the lowest it has been for a number of years. But that is only part of the story. Applications vary in the demands they make on our resources depending on their complexity, whether they are valid for investigation or are about failures to respond, and whether the number received per month shows wide variation. In April, May and October we received a high number of applications. This created peaks of work that had an impact on our ability to meet the demanding timescales we have set ourselves, particularly in relation to our aim to close 75% of cases within 4 months. This was exacerbated by the high number of applications we received in the third quarter of 2015/16. This is reflected in our performance against KPIs.
We saw a slight improvement in performance in respect of the 4-month target since the last quarter, but performance is not as good as we would like for this indicator. We have exceeded our target of 97% cases closed in 12 months or fewer and have no cases 12 months or older. In this last quarter we will continue to aim to meet timescales within our limited resources, but not at the expense of quality and thoroughness.
The average time taken to close cases was 18.1 weeks. This is high and the result of closing a number of older cases. We expect to see a fall by the end of the year as the average age of open cases continues to fall.
Of particular concern to us is the increase in the number of valid failure to respond appeals. We are monitoring this and as a result have contacted two authorities about our concerns.
More about this section
The Scottish Information Commissioner's functions, and the powers required to discharge those functions, are derived from Scotland's freedom of information legislation - specifically, the Freedom of Information (Scotland) Act 2002, the Environmental Information Regulations (Scotland) (EIRs) and the INSPIRE (Scotland) Regulations 2009. The Commissioner enforces and promotes the rights created by these pieces of legislation, and these pages provide information on how the Commissioner is doing. On this part of our site you will find information about:
You can also click here to view the Commissioner's Financial Performance.
As a Scottish public authority, the Scottish Information Commissioner is accountable to taxpayers for delivering functions economically, efficiently and effectively. The Commissioner has set out the overall approach to delivery of those functions in a four-year Strategic Plan 2012-2016. This plan is published, and shared with the Scottish Parliamentary Corporate Body.
Each year, the Commissioner also publishes an Operational Plan - the annual programme of activity which will be delivered over the year, in pursuit of the key strategic themes in the four year plan. The Operational Plan contains details of all planned activities along with targets/success measures and timescales.
View current and past plans on the Strategic and operational plans pages of this site.
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The Commissioner reports progress against Operational Plan Objectives every quarter. A 'Dashboard' of caseload and investigations performance statistics is also published every month. You can download the Commissioner's Quarterly Operational Reports and monthly Dashboard Reports below.
Quarterly Operational Reports
These reports are published once they have been signed off by the Commissioner - usually at the next Quarterly Management Team meeting.
Caseload 'Dashboard' Reports
These report includes statistics showing the number of cases and enquiries, against the targets set at the beginning of each financial year. There are also statistics on the length of investigations, against the targets set. Annual caseload statistics appear in the Annual reports of the Scottish Information Commissioner.
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Under Section 46 of the Act, the Commissioner must lay an annual report before the Scottish Parliament. The Commissioner's Annual Reports typically include commentary from the Commissioner, reflecting on the previous year and setting out priorities for the coming year. They also include a broad compendium of performance statistics, including annual trends, and other statistical data relating to freedom of information in Scotland e.g. from research the Commissioner has commissioned from time to time.
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