The Scottish Information Commissioner - It's Public Knowledge
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Line Chart IconOperational performance

This page provides information about how we measure, monitor and report our performance.


Latest performance news

Below you will find our regular reports. Here's the Commissioner's commentary on the latest Dashboard Report (you can find the report at the bottom of the page).

It seems like only last week I was telling you about our new look quarterly dashboard report.  This quarter we are introducing the final change: performance against Key Performance Indicators for times taken to investigate and decide applications. 

These indicators were developed and tested last year.  They provide information on the overall time taken to decide (or settle) applications, as well as how long it takes to validate applications, decide failure to respond applications, and decide or settle applications that go on to be investigated (we refer to these as ‘substantive applications’).  The KPIs were set through a combination of factoring in the statutory steps we must take (e.g. we must notify the authority we have an application and invite comments), the requirement to decide applications in four months (or what is reasonable in the circumstances), and how long under our newly revised investigation procedures we think is reasonable.  Our primary focus is enabling the requester/ applicant to receive the information to which they are entitled under FOISA/ EIRs at the soonest possible opportunity, but at the same time ensuring that a fair and proportionate investigation is carried out. 

So far we are doing well and handling applications in good time, with 81% being decided in four months or under (the target is 75%). 

The number of applications so far this year is lower than last year.  We have received 252 compared to 292 by this time last year.  This follows the quietest August and September since 2010 and may simply be a reflection of other things going on during the last few months.  Decisions continue to keep pace with the work coming in, and we are achieving our aims of keeping our average age of open and closed cases below 18 weeks.

As always my thanks to a great team here.  But don’t forget you can do your bit too.  If you are an authority work with us to resolve applications; if you are a requester be as clear as you can about what you are seeking and why you were dissatisfied with the way the authority handled your original request and review.


                                                                                                                                                                    Rosemary Agnew

More about this section

The Scottish Information Commissioner's functions, and the powers required to discharge those functions, are derived from Scotland's freedom of information legislation - specifically, the Freedom of Information (Scotland) Act 2002, the Environmental Information Regulations (Scotland) (EIRs) and the INSPIRE (Scotland) Regulations 2009.  The Commissioner enforces and promotes the rights created by these pieces of legislation, and these pages provide information on how the Commissioner is doing.   On this part of our site you will find information about:

You can also click here to view the Commissioner's Financial Performance.


Chart IconSetting objectives and targets

As a Scottish public authority, the Scottish Information Commissioner is accountable to taxpayers for delivering functions economically, efficiently and effectively.  The Commissioner has set out the overall approach to delivery of those functions in a four-year Strategic Plan 2012-2016.  This plan is published, and shared with the Scottish Parliamentary Corporate Body.

Each year, the Commissioner also publishes an Operational Plan - the annual programme of activity which will be delivered over the year, in pursuit of the key strategic themes in the four year plan.  The Operational Plan contains details of all planned activities along with targets/success measures and timescales. 

View current and past plans on the Strategic and operational plans pages of this site.

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Clock IconPerformance reporting

The Commissioner reports progress against Operational Plan Objectives every quarter.  A 'Dashboard' of caseload and investigations performance statistics is also published every month.  You can download the Commissioner's Quarterly Operational Reports and monthly Dashboard Reports below. 


Quarterly Operational Reports 

These reports are published once they have been signed off by the Commissioner - usually at the next Quarterly Management Team meeting.

 2014/152013/14  2012/13  2011/12

Quarterly Report - July to Sept 2014

Quarterly Report - Apr to Jun 2014

Quarterly Report - Jan to Mar 2014

Quarterly Report – Oct to Dec 2013

Quarterly Report – July to Sept 2013

Quarterly Report – Apr to Jun 2013


Quarterly Report – Jan to Mar 2013

Quarterly Report - Oct to Dec 2012

Quarterly Report - July to Sept 2012

Quarterly Report - Apr to Jun 2012

Quarterly Report - Jan to Mar 2012

Quarterly Report - Oct to Dec 2011

Quarterly Report - July to Sept 2011

Quarterly Report - Apr to June 2011

Caseload 'Dashboard' Reports     

This report includes statistics showing the number of cases and enquiries, against the targets set at the beginning of each financial year.  There are also statistics on the length of investigations, against the targets set. Annual caseload statistics appear in the Annual reports of the Scottish Information Commissioner.

The first report for 2012/13 covers the six-months to end September 2012. Following a review of our reporting arrangements, this report will be published quarterly.

 2014/15 2013/14 2012/13   2011/12

Dashboard to Sept 2014 (KPI) *

Dashboard to Sept 2014 (Numbers)*

Dashboard to Jun 2014 








 *2 reports from July 2014  

Dashboard to Mar 2014

Dashboard to Dec 2013

Dashboard to Sept 2013

Dashboard to Jun 2013


Dashboard to Mar 2013

Dashboard to Dec 2012

Dashboard to Sept 2012

Dashboard to Mar 2012

Dashboard to Feb 2012

Dashboard to Jan 2012

Dashboard to Dec 2011

Dashboard to Nov 2011

Dashboard to Oct 2011

Dashboard to Sept 2011

 Dashboard to Aug 2011

Dashboard to Jul 2011

Dashboard to June 2011

Dashboard to May 2011

Dashboard to Apr 2011



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Book IconAnnual Reports

Under Section 46 of the Act, the Commissioner must lay an annual report before the Scottish Parliament.   The Commissioner's Annual Reports typically include commentary from the Commissioner, reflecting on the previous year and setting out priorities for the coming year.  They also include a broad compendium of performance statistics, including annual trends, and other statistical data relating to freedom of information in Scotland e.g. from research the Commissioner has commissioned from time to time.


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