The Scottish Information Commissioner - It's Public Knowledge
Tweet this page:
Text Size Icon

- Text Size Up | Down

Arrow IconContact Us



Covid-19 FOI Update

Temporary Office Closure

As a result of the coronavirus Covid-19 pandemic we have had to temporarily close our office

We currently have a small team monitoring and responding to urgent enquiries and undertaking essential activities. These staff are working remotely, however, so capacity and access to our usual systems is significantly limited. As a result we have had to significantly reduce the services we are able to provide.

Our current services during this closure include:

Details regarding Scottish Information Commissioner services during closure include:

  • Enquiries service
    While the office is closed, we encourage you to use our website wherever possible for information and guidance on issues related to FOI. Information on using FOI is available on our Your Rights pages, while support and guidance for public authorities on responding to requests can be accessed on our public authority pages.

    If you do have an urgent enquiry, and you can't find the answer on our website, you can email We will not be able to take enquiries by phone, or via individual staff email addresses.
    We will do our best to respond as soon as we can, but please bear in mind that a response may take some time.
  • Appeals (applications) to the Commissioner
    We would encourage anyone making a new appeal to the Scottish Information Commissioner to do so via our appeals portal. We will respond to you as soon as we are able, but please be aware our capacity and access to systems is limited while our office is closed. If you have an urgent query regarding an existing appeal to the Commissioner, please email your query and reference number to and we will do our best to respond.

    We will be progressing work on applications as much as possible while our office is closed. Please note however that during this time the Commissioner will be unable to issue decisions, and staff will generally not have access to case files.
  • Support for public authorities (including statistics returns)
    If you have an urgent query regarding your public authority, please email and we will do our best to respond. At this stage public authorities should expect to submit freedom of information statistics as usual each quarter; we will contact authorities if this changes.
  • Requests for information from Scottish Information Commissioner
    If you would like to make a request for information to the Scottish Information Commissioner or wish to make a subject access request for your own personal data, please email and we will respond as soon as we are able. Please note that access to our usual systems will be limited while our office is closed.
  • Media enquiries
    Our media enquiry phone is currently unavailable. Please email any urgent media enquiries to and we will respond as soon as possible.


We will share updates and additional information about this situation as they are available through our Covid-19 Information Hub.



Contact details

Scottish Information Commissioner,
Kinburn Castle,
Doubledykes Road,
St Andrews, Fife
KY16 9DS


Alternatively, you can contact us using our Contact Form.

British Sign Language (BSL) users can contact us via ContactSCOTLAND-BSL 

***PLEASE NOTE: This service is currently unavailable due to our temporary office closure.  We hope to have the service reinstated as soon as possible.

Contact Scotland BSL logo

Access to information from the Commissioner

If you are interested in our information, please visit our Guide to Information. If you are thinking about asking us for information, please read our guidance on making an information request to us. Please note that public holidays are not counted as working days in the time for responses. You can read more about this at Timescales for responding to information requests

How to find us (***please note that our office is currently closed)

Our office is:

  • 2 minutes walk from St Andrews Bus Station
  • 10 minutes drive, bus or taxi ride from Leuchars Train Station
Both bicycle and car parking facilities are available at our office or the nearby Argyle Street Car Park.

Map of Fife Directions to the office of the Scottish Information Commissioner


We will continue to update the information on these pages as the situation changes and new information becomes available.

This page was last updated on 16 April 2020.

Back to Top