User Experience

About enquirers

The majority of the 1,733 enquiries received during 2010 have been from members of the public, seeking advice and guidance on how to use the FOI right effectively.

Staff within Scottish public authorities also accounted for one fifth of our enquiries in 2010, commonly seeking guidance on the interpretation and implementation of Scotland's FOI law.

2010 also saw a 62% increase in the number of enquiries received from the voluntary sector, from 50 in 2009 to 81 in 2010. This follows work by the Commissioner's staff to raise awareness of the FOI right within the sector.

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