A helping hand...
The Commissioner's staff provide advice and guidance to anyone seeking further information on the operation of Scotland's FOI laws – from advising the public on how to make an FOI request, or telling them what to do if information is refused, to supporting public authorities with the appropriate interpretation of the law.
Almost 10,000 enquiries have been received since FOI came into force in 2005, with the majority being made by members of the public.
A particularly large number of enquiries were received in 2005, in response to promotional activity announcing the arrival of FOI in Scotland. Following a subsequent drop in numbers, volumes have risen steadily over the last four years, with 2010 seeing a 12% increase on the preceding year, and a 38% increase on 2007.