Other ways to appeal to the Commissioner

If you're still unhappy after the review stage, you can make an appeal to the Commissioner.

We recommend that you appeal online. You don't have to use this method, but if you do it will make sure that you provide all of the information that the Commissioner needs to investigate your case quickly.

If you don't appeal online, your appeal must be in a format that can be kept for future use, for example, in writing, by email or in an audio or video recording.

You first need to check that you can make an appeal.

Can I appeal to the Commissioner?

You can appeal to the Commissioner if:

Is my appeal valid?

The Commissioner will investigate your complaint if it is "valid". See What is a valid appeal? for more details and to check if you have a valid appeal. Our frequently asked questions below outline what information you need to include in your appeal.

Alternatively, please see our detailed guidance on making a valid appeal.

Download an Application Form

You can download an Application Form, complete it, and return it to us.

Application Form (Word - 80KB)

Send your appeal by email

If you want to send us your appeal by email, you should send your email to enquiries@itspublicknowledge.info.

Send your appeal by post

If you want to send us your appeal by post, you should send your letter to:

Office of the Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
KY16 9DS

Contact us if you need help making an appeal.

Frequently asked questions

What should I say in my appeal?

You must include the following information:

  • Your real full name (first name and surname, in the main text of your appeal)
  • An address for correspondence (the Commissioner will also need your postal address to issue a Decision Notice)
  • Details of your original request
  • Why you are unhappy with the way it was dealt with by the public authority
  • Why you are unhappy with the outcome of the review.

Should I send any other information?

You should include copies of the correspondence you have had with the public authority about your request. Most importantly, copies of:

  • Your original request for information
  • The response you received (if the authority replied)
  • Your request for a review
  • The response to your request for a review (if the authority replied).

You must appeal to the Commissioner within six months of receiving the review decision from the authority. If the authority did not carry out a review or failed to tell you the outcome of the review, you should appeal within six months of the date by which it should have replied to you (20 working days after you asked it to review its decision).

How much does it cost to make an appeal?

There is no charge for making an appeal to the Commissioner.

Are there any issues that you can't investigate?

Yes, there are a few limitations. See When we can't investigate.

What happens after I make an appeal to the Commissioner?

We acknowledge receipt of your appeal within two working days. We will send you a copy of our guidance for applicants. You can download the guidance below.

What Happens Next? - A guide for applicants (PDF - 40KB)

Your Right to Know - BSL Version

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