Intervention 201702106: Scottish Government


In November 2017 the Commissioner announced that he would be undertaking an intervention into the Scottish Government's FOI performance. The intervention aims to support improvement in the Scottish Government's performance in relation to FOI.

The Commissioner's 2017 letter to the Minister for Parliamentary Business provides further detail on the background to the intervention.

Implementation phase

This intervention is currently in the implementation phase. The Scottish Government has implemented the agreed action plan (read more about this below) and is publishing progress updates and supporting information on its own website. The Commissioner is monitoring the implementation.

Throughout the implementation period, the Government continues to provide the Commissioner with monthly statistics for its compliance with the statutory timescales.

At the end of the implementation phase, the Commissioner intends to carry out a further assessment of the Government's FOI practice to ensure that the desired improvements have been achieved. This assessment will be undertaken in 2021, and will inform a decision about whether the intervention can be closed or further action is required.

September 2020: Second Progress Report

On 10 September 2020 the Commissioner published his second Progress Report on the intervention to improve the Scottish Government's FOI practice and performance. The full report is available to download below.

The Progress Report considers the Scottish Government's actions and performance between 1 April 2019 and 31 May 2020.

Summary of findings:

  • Between April 2019 and March 2020 the Scottish Government made significant progress towards delivering on its FOI improvement action plan.
  • This progress was achieved via a wide-ranging improvement programme implemented across the Scottish Government. It included:
    • the development and implementation of improved procedures
    • the introduction of an FOI 'triage' process
    • the training of more than 280 specialist case-handers
    • the introduction of new case-handling systems
    • the introduction of a range of training, resources, events and networking opportunities.
  • The above measures contributed towards a significant improvement in the Scottish Government's FOI performance during 2019/20. This included a sustained improvement in 'on-time' responses to FOI requests, and reductions in the number of FOI reviews and appeals.
  • However, during April and May 2020, the Scottish Government's FOI performance fell dramatically as it diverted resources in response to the Covid-19 pandemic. While some impact may be expected, the extent and speed of the decline raises significant concerns about the sustainability of the Scottish Government's FOI improvement work.
  • The Commissioner urges the Scottish Government to direct immediate attentions towards restoring its FOI function. He recommends directing focus towards the following areas initially:
    • Restore trained FOI staff to key FOI roles
    • Implement urgent improvements to ensure FOI record-keeping is robust, appropriate and effective
    • Ensure that appropriate training, development and support measures are in place for staff involved in the handling of requests
    • Restore resource within the FOI Unit to ensure that the emerging benefits from new triage, advice and training responsibilities are protected.
  • He also recommends that Ministers consider whether internal Key Performance Indicators can be introduced in relation to the time taken to respond to both routine and sensitive / exceptionally complex cases.
  • The Commissioner notes that failing to take action at this time will send a dangerous message to staff and the wider public about the perceived importance of openness, transparency and accountability through FOI, at a time when the public benefit from these characteristics has never been clearer.

Download the report

Scottish Government Intervention - Progress Report 2, September 2020

If you require the documents on this page in any other format, please contact us.

Correspondence about the report

On 10 September Minister for Parliamentary Business and Veterans Graeme Dey MSP wrote to the Commissioner in response to the second progress report:

Second Progress Report - response from the Minister

July 2019: Initial Progress Report

On 29 July 2019, the Commissioner published a Progress Report (available to download below). He reported that the implementation of the action plan is ongoing and the full benefits will not be realised until completion of the associated programme of work. Following completion of the work programme, and a period of time for the changes to bed in, the Commissioner will carry out a further assessment to determine the extent to which his recommendations have been met and whether the work carried out has resulted in the anticipated improvements in practice.

Scottish Government Intervention: Progress Report, July 2019

November 2018: Action planning phase

The action planning phase of an intervention focuses on achieving a clear understanding of the outcomes that need to be delivered to meet the Commissioner's recommendations. There is often discussion between the Commissioner and the public authority before a final plan is agreed.

In this intervention, the Scottish Government provided its first draft action plan to the Commissioner on 13 September 2018. The Commissioner provided his comments on the draft on 9 October 2018. The Scottish Government provided a final draft to the Commissioner on 30 October 2018, and on 8 November 2018, the Commissioner agreed this version, with one amendment.

Download the Commissioner's correspondence and the final action plan below.

Commissioner's comments on first draft action plan 9 September 2018

Commissioner's agreement of the action plan 08 November 2018

Final version Scottish Government Action Plan

June 2018: Intervention Report - Assessment Phase

On 13 June 2018 the Commissioner published his report following the assessment phase of his intervention into the Scottish Government's FOI practice and performance. The full report is available to download below.

The report details the findings of the Commissioner's extensive assessment. These include:

  • It is an important principle of FOI law that, in most cases, it should not matter who asks for information. The practice of referring requests for clearance by Ministers simply because they come from journalists, MSPs and researchers is inconsistent with that principle.
  • The Scottish Government's FOI policies and procedures are not clear enough about the role of special advisers in responding to FOI requests.
  • The Scottish Government takes longer to respond to journalists' FOI requests than other requests, but in only one case did the Commissioner find evidence that delay was deliberate.
  • The Scottish Government's FOI practice has improved significantly over the last year, following the Commissioner's first intervention: average response times to all requests, including journalists' requests have reduced.
  • The Commissioner makes seven recommendations for further specific improvements to: clearance procedures; quality assurance of FOI responses; training; case handling and case records management; monitoring FOI requests and review procedures.

This assessment included:

  • Statistical analysis of data from 7,318 FOI requests received by the Scottish Government between December 2014 and December 2017
  • Inspection of 104 individual Scottish Government FOI case files
  • Examination of 87 appeals to the Commissioner about the Scottish Government's handling of FOI requests
  • Review of the Scottish Government's FOI guidance and procedures
  • Face-to-face interviews with 31 Scottish Government officials and four Cabinet Secretaries.

The Commissioner requires the Scottish Government to develop an action plan (for his approval) by 13 September 2018. The Commissioner will monitor and review the implementation of the action plan.

Download the Report

Scottish Government Intervention - Intervention Report



In November 2017 the Commissioner confirmed that he would be undertaking a further intervention into the Scottish Government's FOI performance. The Commissioner's letter to the Minister for Parliamentary Business provides background to the intervention.

Invitation to journalists to provide further information

On 13 December 2017, the Commissioner issued the invitation below to the signatories of a letter sent by journalists in May 2017 to the Scottish Parliamentary Corporate Body. He invited them to provide further evidence to help him frame accurately the assessment phase of the intervention.

The invitation provides useful information about the scope of the intervention and a list of the questions the assessment phase would focus on.

Invitation to provide further evidence

Terms of the intervention

The Commissioner wrote to the Minister on 2 February 2018 to set out the aims of the intervention, the methodology for the assessment phase and the questions the intervention would explore.

The assessment phase began at the end of February 2018.

2018 02 02 Commissioner's letter to Minister for Parliamentary Business

Correspondence about the intervention

On 8 February 2018 Tavish Scott MSP wrote to the Commissioner about the intervention. You can read the exchange of correspondence below.

2018 02 08 Letter from Tavish Scott MSP to Commissioner

2018 02 15 Letter from Commissioner to Tavish Scott MSP


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