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Last updated 30 June 2020

Covid-19 FOI UpdateLike many other Scottish public authorities, the office of the Scottish Information Commissioner has been impacted by the coronavirus Covid-19 pandemic.

Though our office premises are temporarily closed in line with government guidance, most of our services are still available. So whether you're looking to make an appeal, request information or query about your FOI rights, or if you work for an authority and require advice, here's how we can help you:

Appeals (applications)

If you have made a request for information and are dissatisfied with the authority';s response or the way the request was handled, and you remain unhappy after requesting a review / a review being conducted, you can still make an appeal to the Commissioner. We are carrying out investigation work on appeals during the pandemic using secure remote systems.

We recommend you make an appeal via our online appeal portal, which will help you ensure you submit all of the required information to allow us to investigate. (Please note that while we are still able to receive appeals submitted by post, as our office premises are temporarily closed, they may take longer to process.)

If you have a query regarding an existing appeal to the Commissioner, please email enquiries@itspublicknowledge.info, clearly stating your surname and reference number, and we will respond as soon as we can.

We are continuing to issue decisions on appeal investigations, but are not currently able to publish them on our decisions database. We hope to be able to do so again soon, but in the meantime if you have questions about recent decisions which have been issued since our office closed, please email us at enquiries@itspublicknowledge.info.

Requesting information

If you would like to make a request for information from the Scottish Information Commissioner, or make a subject access request to the Commissioner for your own personal data, please email enquiries@itspublicknowledge.info. Please note that while our office premises are temporarily closed, access to some records held in hard-copy is limited, but we will strive to respond as promptly and as fully as possible.

Before submitting an information request, please take a look at the information we already publish on our website, including our Guide to Information, and a dedicated page for information about our activities during the pandemic.

You can find more information about your FOI rights in our Your Rights section, and also read our guidance on accessing information from authorities during the pandemic.

General enquiries

We are continuing to answer enquiries sent by email and post. However, we are currently not able to receive enquiries by phone. Enquiries should be sent by email to enquiries@itspublicknowledge.info.

There is a wide range of information on our website, so you may find the information you are looking for on our website on the following pages:

Support for public authorities

If you would like more information about the legislative changes affecting FOI during the coronavirus Covid-19 pandemic, please visit our Covid-19 and FOI information hub, where you’ll find a range of guidance including how the Commissioner will determine the effects of the coronavirus on an authority's ability to respond to requests, and answers to a number of frequently asked questions.

Quarterly statistics should be submitted via our statistics portal. The next submission, for April to June 2020, is due by early August. We have provided additional temporary guidance regarding how changes to the law should be reflected in your submission for this period, and authorities are also asked to submit answers to a short set of supplementary questions. If you are unable to submit statistics on time, please contact us.

If you have an urgent query regarding your authority, please email enquiries@itspublicknowledge.info and we will respond as soon as we can. If your authority is subject to an ongoing intervention (including in relation to your publication scheme) and you haven't already heard from us, a member of our team will be in contact with you soon to discuss the current status.

Contact details

Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
Fife
KY16 9DS

Email: enquiries@itspublicknowledge.info

Alternatively, you can contact us using our Contact Form.

British Sign Language (BSL) users can contact us via ContactSCOTLAND-BSL ***PLEASE NOTE*** This service is currently unavailable due to our temporary office closure. We hope to have the service reinstated as soon as possible.



Access to information from the Commissioner

If you are interested in our information, please visit our Guide to Information. If you are thinking about asking us for information, please read our guidance on making an information request to us. Please note that public holidays are not counted as working days in the time for responses. You can read more about this at Timescales for responding to information requests

How to find us (***please note that our office is currently closed***)

Our office is:

  • 2 minutes walk from St Andrews Bus Station
  • 10 minutes drive, bus or taxi ride from Leuchars Train Station

Both bicycle and car parking facilities are available at our office or the nearby Argyle Street Car Park.

Directions to the office of the Scottish Information Commissioner



This page was last updated on 30 June 2020.


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