FOI in demand, but public bodies must improve performance







The Scottish Information Commissioner is today launching his annual report and accounts for 2018/19.

In the summary for the year, the Commissioner highlights some positive notes and some important trends in the FOI landscape in Scotland.

Scottish public bodies are receiving record numbers of freedom of information (FOI) requests, the regulator has revealed in his annual report published today.

83,963 requests were reported by Scottish public authorities in the year 2018/19 – a rise of 8% on the year before. Three quarters of these requests led to a full or partial release of information.

The number of appeals made to the Scottish Information Commissioner also increased, by 10% to 560 – still just 0.7% of all requests made. Just under two thirds of the Commissioner's decisions (64%) were either fully or partially in favour of the requester.

FOI law gives people a right to access information held by public bodies in Scotland. This includes the Scottish Government, local authorities, NHS bodies, the police, universities and colleges. Information is commonly accessed through making a FOI request, to which authorities must respond promptly, and no later than 20 working days.

However, the report shows that authorities are increasingly failing to comply with this deadline:

  • The number of times an authority failed to respond to an FOI request rose from 601 in 2017/8 to 940 in 2018/19
  • 26% of valid appeals to the Commissioner were about an authority's failure to respond.

The Commissioner has already responded by conducting more than 250 interventions over the course of the year. A third (33%) of his basic interventions investigated authorities' compliance with statutory timescales. Often these failures to respond to statutory timescales can be indications of other fundamental problems, such as FOI management and culture issues, staff absences, or procedures not working well.

Public awareness research

A poll of Scottish adults conducted in May 2019 found disappointing levels of confidence in public bodies' ability to respond to requests, which were much lower than the actual performance in practice:

  • 57% were "very" or "fairly" confident they would receive a response from a request to information from a public body.
  • 38% were "not very" or "not at all" confident they would receive a response.

Any increases in authorities' failures to respond are likely to feed this perception.

FOI law requires authorities to publish information as well as respond to requests. The public largely agreed that making information accessible to the public without them having to ask for it was important. 9 in 10 people in Scotland thought it was important for public bodies to publish information about the reasons for the decisions they make, information about contracts with other organisations and information about how they spend their money.

What the Commissioner says

The Commissioner is using the opportunity of his annual report to emphasise the need for authorities to do more to improve their compliance with freedom of information law.

Daren Fitzhenry, Scottish Information Commissioner, said:

"We are seeing increasing numbers of information requests being made to Scottish public authorities.

"While many are performing well, there has been a concerning increase in failures to respond to requests for information on time. Such failures impact on people's perception of both freedom of information and the authorities themselves.

"Freedom of Information brings significant benefits to authorities who comply with it. Public bodies improving their Freedom of Information practice will make a real difference not only to the requester's experience but also to the authorities themselves."


Notes to editors

The report can be found at

Survey results are based on a survey of 1,392 respondents designed by Mark Diffley Consultancy and Research Ltd and conducted using the ScotPulse online panel. Fieldwork was conducted between 21 and 29 May 2019. Results were weighted to the Scottish population by gender and age. Full results, as well as results of previous surveys, can be found at

2018-19 FOI in 10 key stats

  1. Over 83,000 FOI requests were made to Scottish public bodies
  2. 10.3% of these requests were for environmental information
  3. 75% of requests to Scottish public authorities resulted in full or partial disclosure of information to the requester
  4. 0.7% of total requests to Scottish public bodies were appealed to the Commissioner
  5. There were 560 appeals to the Commissioner, a 10% increase on 507 in the previous yea
  6. 21% of the Commissioner's decisions were about environmental information
  7. 64% of appeals followed requests made to local, or central government
  8. 64% of the Commissioner's decisions found wholly or partially in favour of the requester
  9. 26% of valid appeals to the Commissioner were about an authority's failure to respond to requests
  10. 75% of appeals to the Commissioner were made by members of the public

About the Scottish Information Commissioner

The Scottish Information Commissioner is the independent public official responsible for promoting and enforcing Scotland's freedom of information (FOI) law. The Commissioner is the appeal body for FOI requests made to Scottish public authorities. He also monitors authorities' FOI practice and makes interventions to remedy concerns. The Commissioner promotes FOI rights to the public through advice and training, and encourages public authorities to develop good FOI practice.

Contact us

For more information, contact the Commissioner's press team on 01334 464610, out of hours on 01334 464619, or email

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