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Operational performance

This page provides information about how we measure, monitor and report our performance.

Latest performance news

The first Quarterly statistics highlight the impact of the Covid-19 pandemic on our office. While we were able to progress some cases throughout the period, our output levels were adversely impacted pending the expansion our remote working capability to all enforcement team staff. This has caused delays in processing a number of cases, with the visible impact on our KPIs. The numbers of new applications has also reduced in the first Quarter for reasons likely to be related to the pandemic. With the current remote working capability and processes now in place we are already tackling the existing caseload and anticipate that over the next two quarters we will see an improvement in performance.

Daren Fitzhenry

More about this section

The Scottish Information Commissioner's functions, and the powers required to discharge those functions, are derived from Scotland's freedom of information legislation - specifically, the Freedom of Information (Scotland) Act 2002, the Environmental Information Regulations (Scotland) (EIRs) and the INSPIRE (Scotland) Regulations 2009. The Commissioner enforces and promotes the rights created by these pieces of legislation, and these pages provide information on how the Commissioner is doing. On this part of our site you will find information about:

You can also view the Commissioner's Financial Performance.


Setting objectives and targets

As a Scottish public authority, the Scottish Information Commissioner is accountable to taxpayers for delivering functions economically, efficiently and effectively. The Commissioner has set out the overall approach to delivery of those functions in a four-year Strategic Plan 2020-2024. This plan is published, and shared with the Scottish Parliamentary Corporate Body.

Each year, the Commissioner also publishes an Operational Plan - the annual programme of activity which will be delivered over the year, in pursuit of the key strategic themes in the four-year plan. The Operational Plan contains details of all planned activities along with targets/success measures and timescales.

View current and past plans on the Strategic and operational plans pages of this site.

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Performance reporting

The Commissioner reports progress against Operational Plan objectives every quarter. A 'Dashboard' of caseload and investigations performance statistics is also published every month. You can download the Commissioner's Quarterly Operational Reports and Dashboard Reports below.

Quarterly Operational Reports

These reports are published once they have been signed off by the Commissioner - usually at the next Quarterly Senior Management Team meeting.

Caseload 'Dashboard' Reports

These reports include statistics showing the number of cases and enquiries, against the targets set at the beginning of each financial year. There are also statistics on the length of investigations, against the targets set. Annual caseload statistics appear in the Annual reports of the Scottish Information Commissioner.

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Annual Reports

Under Section 46 of the FOI Act, the Commissioner must lay an annual report before the Scottish Parliament. The Commissioner's Annual Reports typically include commentary from the Commissioner, reflecting on the previous year and setting out priorities for the coming year. They also include a broad compendium of performance statistics, including annual trends, and other statistical data relating to freedom of information in Scotland e.g. from quarterly submissions by authorities and from research the Commissioner has commissioned from time to time.

Annual reports of the Scottish Information Commissioner


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