If a requester is unhappy with an FOI or EIR response, they can ask the authority to review its handling of the request.
A request for review must:
- refer to the original request,
- say why the requester was unhappy with the response, and
- include the requester's name and address (email or postal)
The requester doesn't have to specifically ask for a review - if they explain why they're unhappy with the response this will be enough.
As with initial requests, reviews must be responded to promptly, and within 20 working days.
A review enables an authority to take a fresh look at the request, and provides a chance to correct any errors. It's good practice for a review to be carried out by someone who was not involved in the initial response, to ensure that it is fair and impartial.
The outcome of a review can either:
- confirm the original decision,
- replace the original decision with a different one, or
- reach a decision for the first time (e.g. for reviews about a failure to respond within 20 working days).
A review response must also contain details of the requester's right of appeal.